Quality control is everyone's job. When it comes to inspecting work and looking for mistakes, we need to have a "self-employed" attitude. We are all the CEO of our own time and work. At Bridgeview, we encourage our team members to imagine themselves as owning their own companies and those companies contract with Bridgeview to provide labor. How would they feel about the quality of work their companies are providing to ours?
This attitude of being your own CEO doesn't just stop at quality. If the shop needs to be swept, someone will happily sweep it because they see the shop as theirs. If a team member needs help, someone will readily jump in because they want to see everyone here succeed. We are all interested in learning about our customers because it gives our work meaning to know who we're helping and what we're building. Even though there is a leadership team at Bridgeview, we try as much as possible to make decisions together with our team members so that they also feel ownership of the company. Even though we encourage them to see themselves as their own CEOs, they also understand the value of teamwork and company loyalty. No one can do this alone.
Do you see yourself as your own CEO? How can you help your team see themselves in that way, too?
Below: Peter (left) uses our pneumatic crimper and then inspects every crimp afterwards. Kevin (right) measures the location of the heat shrink carefully before applying it to heat.